Air force af cisco joint enterprise level agreement jela frequently asked questions. Cisco calls its maintenance contracts smartnet or smartnet total care. Software maintenance pricing fair or out of control. Cisco smart net total care service customer experience.
Service options service advance hardware replacement onsite engineer cisco tac hotline knowledgebase and tools operating system software eligible devices cisco smartnet service onsite 8x5xnbd 8x5x4 24x7x4 24x7x2 only with onsite option. A smartnet contract gives you the right to upgrade the software on your cisco appliance. The cisco smartnet maintenance program provides support for networks with features like access to their technical assistance center, replacement and service options, online knowledge base, operating system support, forums, and a multitude of support documents. Cisco maintenance is more than smartnet park place. Most cisco devices run the cisco ios operating system, which is constantly being updated and upgraded, there are only two legal ways of obtaining the updates to the ios software, one is to purchase it every time it changes, the second is to take out a smartnet contract for your product and download all of the updates for it as they are released. Cisco operating system updates include the following. Downloading new maintenance updates, patches, or updates of cisco ios software can speed the time to problem resolution and enhance and extend the useful life of your cisco devices.
The options available are a time specific delivery by a courier or an onsite instillation by a qualified cisco engineer. Cisco partner shared support pss is a practical alternative to cisco smartnet. As an it leader, you decide to purchase smartnet to have yourself covered with future contingent issues and take advantage of premium ciscos hardware maintenance and software support. The service also includes 24x7 support from the cisco tac. Friday, excluding ciscoobserved holidays for onsite hardware maintenance, provided the call was placed with cisco before 3pm depot time.
If the the maintenance includes nocharge support within its price, then it would be a product. Ithsc cisco smartnet cisco maintenance and ios upgrades. Smartnet 8x5xnbd cisco mcs7828h3 hw only svc spare. Multiven group bv is a netherlandsbased provider of independent and decentralised software integrity maintenance and cyberdefence services for multivendor internet protocol network hardware and blockchain nodes. Cisco smartnet isnt cheap to begin with, so there maintenance increases were relatively onerous. Cisco should know that the device is covered by smartnet, and therefore what software the device is entitled to. Contrary to popular belief cisco smartnet is not a warranty.
Duration standard hardwaresoftware 90days only hardware replacement if the part is broken no tac support from cisco no access to knowledge transfer resources no software updated or upgrades no commitment of sca. Cisco asa5506secbunk9 asa 5506x sec plus appliance networking device. Cisco tac will work with customers to diagnose problems or issues related to product use and third party ucs software integration questions. Cisco smartnet support and smartnet onsite support offer much more than remedies for when something goes wrong. An option period covers maintenance for items starting in october 2019 and coterming may 31, 2019. There is no hw replacement included with this level of smartnet. This service combines cisco s industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the smartnet portal. Access to online help at advanced hardware replacement 8 x 5 xnbd smartnet access army users must associate their cco id cisco user id with the armys cisco contract number. A cisco smartnet contract is the only way to obtain ips updates via the service codes listed below. Software support includes maintenance, minor and major updates for your licensed feature set. Much of the cisco hardware that would be subject to sparing contains cisco software on it.
Scope of bid the purpose of this specification is to purchase cisco smartnet maintenance for a period of one year. Cisco smartnet benefit access to cisco tac, software. Purchasing software maintenance in advance contract. If the software is one or more release older than the current release, your company must first purchase the current release before it can purchase smartnet support services for each device. Hi, can you please explain to me what cisco smartnet is, how does it work and how much does it cost.
We have also found that 4060% of the devices on our clients smartnet contracts were. Its rare that we need tac help, but i want to make sure were 100% for softwarefirmware updates. Alternatives to cisco smartnet maintenance northsmartit. Cisco software support service swss offers comprehensive coverage for the software application products and suites, that keep your systems and your business running smoothly.
Cisco smartnet consw software updates and support only. Smartnet 8x5xnbd cisco 2500 ip camera, sd, daynight bndl. The base period covers the entire performance period. The contractor shall provide cisco smartnet maintenance for cbos network hardware and software. Available cisco smartnet service codes for the united states at sw support level sla, providing software updates and support only. After cisco employs reasonable efforts to isolate a cisco hardware or software issue, in the event a product. The cisco smart net total care smartnet service is a part of cisco s technical services portfolio. Get hardware replacement in as few as two hours and obtain operating system software updates from the cisco support website. Com smartnet sales manager reggie grant, received an interesting email this week. Finally, new cisco equipment is sold with only a 90 day warranty. With the addition of subscription services on top of hardware maintenance services, a lot of people are struggling with this very same thing.
The overall period of performance is from march 27, 2019 through may 31, 2019. We believe that the price differential reflects the value differential. Cisco cisco ccw services ccw us only nbd 8x5 smartnet. What is smartnet, how does it work and how much does it cost.
Are cisco smartnet support and cisco smartnet onsite simply break. Cisco smartnet for cisco tac support, maintenance, software, ios upgrades, cisco extended warranty. Can a third party maintenance provider fulfill my sparing needs. The cisco smartnet service options are shown in table 1.
Smartnet provides all of the benefits of smartnet software only, but includes hardware replacement should your equipment develop any faults. Smartnet gives you and your customers direct, anytime access to highly skilled. Uncovered serial numbers should be allowed a download as a freebie, up to perhaps three per cco id. C4s or ose smartnet onsite 8x5x4 four businesshour response for remedial hardware maintenance service between 9.
It also does not include cisco application software products, such as security, ip telephony, and network management. Maintenance, twentyfour 24 hours per day, seven 7 days per week, including cisco observed. In addition, you can raise cases with the cisco tac who will help you to troubleshoot any issues that you have with your cisco equipment. Cisco smartnet price, cisco cisco smartnet gpl price. Which leaves me wondering if its crazy to buy software only support on the fleet. Software support includes maintenance, minor, and major updates for your licensed feature set. Legitimizing cisco software downloads without relying on. Smartnet 8x5xnbd cisco mp 8106 36 gb scsi hard disk. The task, awarded as a smallbusiness setaside to thundercat technology using the dhs firstsource ii idiq contract vehicle, drew three other bidders. The minimum dna subscription that you can purchase is a 3year term, but smartnet hardware allows as low as one year. The cisco smart net total care smartnet service is a part of ciscos technical services portfolio. It also comes with 24x7 tac access and applicable software up and downgrades e.
Our personalized web and mobile support provides you with the ability to see modelspecific content, download software, access automated tools, join forums, and manage your support cases. Items specified on the smartnet on naspo vp contract worksheet must be at or lower than the currently approved pricing for cisco naspo valuepoint contract ar233, wa addendum 01114. Warranty ensures only that software media are defectfree and the software substantially conforms to its published specifications. Swss is a single offer, that provides endtoend support for your cisco software products. Count on an improved, userfriendly service experience as you lower your cisco network maintenance service costs by 3070% and extend the life of your cisco network hardware. Smartnet 8x5xnbd cisco mcs7828i3 hw only svc spare. This service combines ciscos industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in. Also adtran has a similar program to smartnet called aces. Are you being smart with your cisco smartnet investment. Only a small portion of the service requests only needs to be returned after the replacement arrives, but you dont need a cisco certified engineer to install the replacement hardware on site.
For customers interested in finding support for cisco equipment, however, there are numerous options other than smartnet. Smartnet software only and smartnet application support and updates provide extended access to from where you can download software versions and tools for your supported device. Smartnet is sold n two forms, software only and hardware nd software, bth provide software cover. Designed specifically for customers who have cisco hardware integrated into their it infrastructure and have an active support and maintenance contract with a maintenance expert like us. Smartnet 8x5xnbd cisco encoder w sngl input sngl prtb. Cisco cisco ccw services ccw us only smartnet nbd 8x5. Software maintenance hardware maintenance new releases update software upgrade. Ciscos ios updates are free for its lan switches from 2960s up to 4500s. Additionally, the product must be inspected by cisco to ensure that all components and software are approved by cisco. Air force af cisco joint enterprise level agreement. Working in partnership with cisco through the cisco services partner program cspp, smartnet support 365 are able to deliver cisco products along with all of the cisco support options available through cisco branded services such as cisco smartnet alongside our cisco support services to deliver a feature rich hardware and software maintenance support proposition at a. Its like buying a luxury health insurance policy i.
Cisco constantly improve the features and capabilities of their equipment, these features and enhancements are only available by installing the latest software version. Optimize service we offer a level of cisco thirdparty network maintenance service that goes beyond switch swaps and diy installs. The sla isnt the only thing that defines each smartnet service level as all service codes with hardware replacement also detail how the hardware will be replaced. The secondary market seller launched a new support and maintenance program it claims is much cheaper than ciscos smartnet. Known as third party, alternative, or nonoem maintenance. To ensure only army users access support, users are required to register with an army. As a comparison adtran equipment is sold with a 5 year warranty. Alternative to smart net cisco thirdparty maintenance. Consnt110gmmk9 cisco smartnet 1 year extended service. Its customers include large enterprises, internet service providers, small, medium businesses, telecommunications companies, fortune 500, academia and government agencies. Cons2p01070004 cisco smartnet 1 year extended service service 24 x 7 x 2 hour maintenance parts physical service. Cisco smartnet is an awardwinning technical support service that is sold by partners and delivered by cisco. Anywho, jtolli, based on the gsa definitions you provided above it would appear that cisco smartnet maintenance would actually be a product then. This product includes hardware and software support with own technicians, knowhow and spare parts.
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